Returns & Cancellations
Cancellation of order is possible prior to the production of the items ordered. Custom made products (using upholstery materials, special stains or finishes) cannot be returned / cancelled because they were manufactured based on your specifications. You may be able to cancel order that s has not gone into production or return items that are "stock items".
Returned or cancellation of "stock-items" usually involves re-stocking fee of 30%. You will forfeit all shipping expenses paid by. Some of our products are offered with free shipping. Please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. You will also be responsible for shipping the merchandise back to us. All items must be returned in original manufacturer's boxes and will be inspected at time of arrival. In case of damage to the returned product, you will be charged the item's full price as appears on the original order.
Color/Texture Disclaimer: Stains may appear different on certain browsers and colors may not be accurate and textures may not be properly visualized as a result of photographic, Internet & computer inaccuracies and many other factors beyond our control. Therefore, we cannot guarantee that the product colors, textures and stains & grains you see displayed on this site are perfectly accurate.
WHEN YOU PLACE AN ORDER, you are accepting the limitations inherent in not directly viewing samples. Absent your obtaining such samples, your completion of an order constitutes your waver of any claim you may have due to dissatisfaction with the product colors, textures, stains & grains. If you would like to see firsthand materials (fabrics, vinyls, wood finishes, metal swatches) please contact us and we will be happy to provide you samples. Please contact customer service for more information.